Andrea Tai Resume

Santa Clara University

Bachelor of Arts in Communication, Minor in Information Systems and Analytics, Minor in Economics, Pathway in Law and Social Justice (September 17, 2016 - December 11, 2020)

Santa Clara, CA

Communication Coursework: Interpersonal Communication Studies; Media in a Global World; Technology and Communication; Public Speaking; Introduction to Digital Filmmaking; Introduction to Journalism; Quantitative Research Methods; Qualitative Research Methods; Media and Religion; Leadership and Communication; Special Topics in Communication Technology: Truth and Consequences; Identity, Privacy, and Politics in the Digital Age; Communication, Identity, and Citizenship in Asia; Disability in Global Popular Culture

Information Systems and Analytics Coursework: Introduction to Spreadsheets; Introduction to Computer Science; Database Management Systems; Systems Programming; Computer Communication Systems; Web Programming

Economics Coursework: Principles of Microeconomics; Principles of Macroeconomics; International Economics, Development and Growth; Data Analysis & Econometrics; Data Analysis Applications; Economics of the Environment

Business Coursework: Ethics in Business; Recording Financial Transactions; Emerging Leaders; Calculus for Business I; Calculus for Business II; Statistics and Data Analysis I; Contemporary Business Issues; Management of Organizations; Principles of Marketing

Law and Social Justice Coursework: Ethics in Society; Law & Social Justice; International Law; Psychology and Law

Taipei American School

High School Diploma (August 20, 2012 - May 28, 2016)

Taipei, Taiwan

Relevant Coursework: Economics, Business & Market Systems, Honors Precalculus, Principles of Calculus, Honors American Literature, AP Spanish Language and Culture

Restaurant365

Senior Deal Desk Specialist (October 1, 2024 - Present)

Deal Desk Specialist (August 14, 2023 - October 1, 2024)

Irvine, CA | Full-Time

• Lead Payroll and AP Payments teams on deal structuring, quoting, and contract review
• Onboard and mentor new Deal Desk team members, as well as conducted and evaluated candidate interviews
• Manage and lead AP Payments backbilling project
• Lead product specific segments as point-of-contact for sales and significantly reduced deals corrections rate
• Serve as trusted advisor to the Sales team on deal structure and quoting, advise the team on alternative contract options and/or value propositioning to help drive deals to closure
• Work cross-functionally to approve new sales quotes, orders, amendments, and contract renewals using Salesforce and Salesforce CPQ
• Manage customer contracts and data in Salesforce, Workfront, Monday.com, and other systems as needed
• Perform account reconciliations to ensure customer subscriptions are accurate and notify internal representatives and customers of account modifications
• Assist in documenting and offer recommendations to sales processes and policies using flowcharts and maintain document libraries
• Adhere to the product catalog, price books, and sales trading guidelines
• Support all commercial related activities including, but not limited to, deal structuring, contract creation, pricing, review, and approval for offers, contract management and providing support to field sales for quoting purposes
• Act as a Sales-facing subject matter expert on process, policy, and pricing related matters
• Manage pipeline integrity/accuracy, review CPQ cleanup dashboard regularly, and provide CPQ reporting as needed
• Monitor and respond to Sales support case queue in FreshDesk/Salesforce, and deal-desk-team Slack channel consistently maintaining case SLAs
• Partner with sales operations to participate in driving process improvements and system upgrades in all areas including Salesforce CPQ
• Assist Sales teams in creating and positioning complex orders, which involves acting as the liaison between Sales and other key stakeholders involved in the deal structuring process (e.g. Sales Operations, Finance, Legal, Service, etc.)
• Partners with Sales Operations and Sales teams to facilitate process and system improvements
• Perform additional deal desk activities related to the above, as may be required from time to time

Adobe

Deal Desk Analyst (April 11, 2022 - August 10, 2023)

San Jose, CA | Contract

• Led Frame.io’s Deal Desk team to close over $5M in deals per quarter
• Managed the day-to-day deal approval process, met with sales teams, communicated via documented business cases with cross-functional stakeholders to articulate the deal value in a consistent manner
• Responsible for adherence to and compliance with policy and procedures
• Communicated with sales teams to ensure consistent application of process and policy
• Onboarded and mentored new Deal Desk team members
• Responsible for drafting and certifying customer contracts with Sales, Legal, Order Management, and Finance
• Interacted with internal stakeholders, including but not limited to Legal, Sales Operations, Sales Finance, Revenue Assurance, Business Units, Order Management, Credit, and other functions
• Ensured that transactions adhere to the company's internal revenue recognition policies and operational guidelines
• Performed to a specified set of metrics and service levels
• Prepared in-quarter deal status and communication to management
• Evaluated current processes and offered recommendations for areas of improvement

LinkedIn

Deal Desk Strategist (November 8, 2021 - April 8, 2022)

Sunnyvale, CA | Contract

• Provided consultative support to sales representatives on the sales process via email, telephone, and in-person
• Educated sales representatives on processes and best practices to improve performance and release sales capacity to core sales activities
• Represented the backend sales process for the sales organization
• Built working relationships cross functionally that will help resolve special requests from clients/sales representatives
• Was an expert in LinkedIn's CRM and ERP systems
• Generated and analyzed sales reports that provide insights into improvement opportunities for sales representatives and the wider sales operations function
• Identified, scoped, and delivered process and systems changes that improve operations for the sales organization
• Adapted to new business processes on a week-to-week basis

Conga

Deal Desk Analyst (August 23, 2021 - November 5, 2021)

San Mateo, CA | Contract

• Managed enterprise renewal deals Close Order process end to end on Salesforce
• Worked cross functionally with Legal and Finance on closed orders compliance and revenue (606)
• Provided Sales Operations leadership, support, and training to the Sales organization on the Order process
• Provided operational support to the sales team including territory and pipeline management
• Helped monitor Salesforce data quality and run cleanup projects as necessary to ensure data integrity
• Created and ran reports for sales executives and sales management
• Completed ad hoc Sales Operations projects and analysis as required

Poindus Systems

Business Development Sales (September 21, 2020 - December 18, 2020)

Taipei, Taiwan | Full-Time

• Conducted market research by set country or application area and generate sales leads to meet/exceed monthly and quarterly goals
• Developed and identify new business opportunities and objectives
• Created custom presentation to deliver value proposition around Poindus competence and product portfolios to engage and recruit new business
• Worked with account and country managers on Sales team to grow their sales growth in set country or application area through joint development of strategies and tactics
• Sustained a high level of call volume to qualify and engage prospects from various lead sources
• Helped Marketing team maintain leads health in database for effective marketing approach and initiatives

MariaDB

Marketing Communications Intern (January 20, 2020 - July 17, 2020)

Redwood City, CA | Internship

• Created and post content to social media channels
• Executed social media campaigns that educate, inform, and engage audiences
• Grew social media followers
• Coordinated compelling visuals
• Created social media wall for annual user conference
• Worked closely with the rest of the marketing team to support launches, announcements, events, blogs, and campaigns
• Tracked engagements, conversations, and other metrics
• Generated over 11,650,000 post impressions across Twitter, Facebook, and LinkedIn
• Other marketing activities as needed

Seagate Technology

University Relations & Talent Acquisition Intern (June 17, 2019 - August 23, 2019)

Cupertino, CA | Internship

• Creation of UR branding materials and global social media outreach with testimonials of graduate and intern hires
• Encouraged and monitor project update submissions from Seagate interns for internal intern program blog platform
• Event planning and coordination for on-site and campus events
• Sourced and tag skills of students and past interns that submit their profiles into candidate management system from career fairs and other campus events
• Coordinated data for university relations spreadsheets that contain information regarding past and current interns and graduate students worldwide
• Updated university master planning calendar
• Tracked and update executive and employee alumni information
• Organized and manage inventory of collateral and promotional materials
• Record keeping (reporting, data audits, etc.)
• Involvement with other projects as needed

ARRIS Group, Inc.

Sales Operations Intern (June 18, 2018 - August 31, 2018)

Sunnyvale, CA | Internship

• Used Salesforce.com and Microsoft Office products to help drive sales processes and improve process efficiencies
• Engaged both Business Systems Analyst and Salesforce.com team as well as Data Governance team

TopGolf

Bay Host (August 30, 2021 - November 16, 2021)

San Jose, CA | Part-Time

• Ensured guests are taken care of in every aspect of their visit by creating a fun, friendly, and welcoming environment for guests of all ages
• Displayed enthusiasm and knowledge about the venue's menu and products
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
• Greeted and entertained guests with professional, friendly, and engaging service to ensure the best possible experience
• Addressed complaints quickly and efficiently
• Quickly recorded transactions in the POS system to deliver prompt service
• Routinely cleaned work area, polished and rolled silverware, and glassware throughout each shift
• Set dining tables according to type of event and service standards
• Guided guests through the menu demonstrating precise knowledge of food, beverages, and special offerings
• Demonstrated genuine hospitality and attentiveness while taking care of guests
• Bussed, cleared, sanitized, and reset tables in a quiet and efficient manner
• Efficiently upsold alcoholic beverages and appetizers
• Assisted co-workers whenever possible

Santa Clara University

Manager, Santa Clara University Women's Basketball (January 22, 2018 - May 17, 2019)

Santa Clara, CA | Full-Time

• Responsible for assisting the Santa Clara Basketball coaches with the daily operations of the Women's Basketball program
• Duties for all managers included attendance at all practice times and home games, pre-practice and pre-game set up as well as duties assigned by the coaches

Santa Clara University, Center for Student Leadership

Welcome Weeks Coordinator (May 5, 2017 - June 12, 2020)

Santa Clara, CA | Part-Time

• Organized programs around the move in schedule for incoming Santa Clara University freshmen
• Designed programs booklet and logo
• Generated marketing strategies to programs during Welcome Weeks
• Managed all social media pages for the organization

Santa Clara Broncos

Event Staff (September 8, 2017 - June 12, 2020)

Santa Clara, CA | Part-Time

• Set up home matches for 21 separate NCAA programs
• Broke down home matches for 21 separate NCAA programs
• Responsible for ticketing for home matches for 21 separate NCAA programs
• Responsible for customer service for home matches for 21 separate NCAA programs

Santa Clara University Mechanical Engineering

Student Assistant (January 18, 2018 - September 9, 2019)

Santa Clara, CA | Part-Time

• Managed department website
• Responsible for performing daily duties in the Mechanical Engineering department
• Organized department events

Adobe Lodge

Catering Attendant (September 29, 2017 - June 12, 2020)

Santa Clara, CA | Part-Time

• In charge of coordinating multiple tasks and meeting production and catering needs
• Responsible for delivering, setting up, taking down, and serving catered events at the Adobe Lodge
• Conducted high level of guest services

Santa Clara University Electrical Engineering/General Engineering

Student Assistant (October 12, 2017 - December 8, 2017)

Santa Clara, CA | Part-Time

• Designed Electrical Engineering department website
• Responsible for performing daily duties in the Electrical Engineering and General Engineering departments
• Organized department events

Food Recovery Network

Co-President (March 7, 2019 - June 12, 2020)

Santa Clara, CA

• Facilitated contact between Santa Clara University and Pizza My heart to organize salvageable food for delivery to donate to those in need in the local community
• Responsible for conducting personal progress check-in with other leadership team members
• Ensured leadership team involvement in occasional food recoveries
• Gauged feedback from leaders, volunteers, and partner agencies
• Responsible for handling incoming inquiries regarding potential collaborations and delegate accordingly
• Worked with Vice President to approve official addition of new partner agencies as necessary

Information Systems & Analytics Student Network

Vice President (May 26, 2018 - June 12, 2020)

Santa Clara, CA

• Responsible for reaching out to potential sponsors for BroncoHack, annual hackathon
• Engineered sign-up site for BronoHack utilizing HackerEarth's platform
• Performed outreach to encourage registration for event
• Hosted networking events for Information Systems & Analytics majors and minors
• Organized informational sessions with companies such as Accenture for majors and minors

Loyola Leadership Council

Director of Marketing (September 11, 2017 - June 8, 2018)

Santa Clara, CA

• Designed posters for numerous events
• Coordinated bi-weekly social events for over 250 residents
• Responsible for communicating event information and promotions via Facebook page

TEDxSantaClaraUniversity

Co-President/Director of Marketing (January 9, 2017 - May 18, 2018)

Santa Clara, CA

• Generated 700 followers on social media channels and 500 attendees at annual event
• Coordinated and assembled speakers list through applications and interviews
• Coordinated and assembled executive board team through applications
• Designed poster and programs for event
• Engineered website for the organization

Athletics Council

Food Head/Secretary (August 20, 2012 - May 28, 2016)

Taipei, Taiwan

• Managed training of new members
• Led team of eight to head the grill for junior varsity and varsity games
• Responsible for taking and ordering more inventory

Yearbook

Editor (September 24, 2014 - May 28, 2016)

Taipei, Taiwan

• Organized seniors section
• Responsible for taking photos of sporting events and school events
• Advised new crew members on working on seniors and faculty sections
• Designed layouts for seniors and faculty section

TAS Journalism

Secretary (September 2, 2015 - May 28, 2016)

Taipei, Taiwan

• Communicated with members to make information about events more accessible
• Advised yearbook members to be proficient in Adobe InDesign, Adobe Photoshop, and Adobe Lightroom

Prom Committee

Promotion Team Lead (October 4, 2014 - May 25, 2015)

Taipei, Taiwan

• Communicated with student artist in event poster design
• Recruited students to act, film, and direct for event promotional videos
• Oversaw production of event promotional videos
• Led marketing efforts for event
• Managed day-of event logistics

TASMUN

Head of Technology (March 6, 2015 - April 24, 2015)

Taipei, Taiwan

• Supervised in solving technology issues pertaining to projectors and Taipei American School's complex WiFi system for hundreds of students from schools around greater Asia

City Lights

President (August 22, 2013 - February 4, 2014)

Taipei, Taiwan

• Performed outreach to music teachers to organize music workshops for club members' accessibility
• Performed outreach to new potential members to make club know; resulting in a 30% increase in member participation at club meetings

Spoon University - Santa Clara University

Social Media Manager (October 10, 2016 - June 12, 2020)

Santa Clara, CA

• Developed Facebook fan page that has over 1,000 followers
• Grew audience by 20%
• Responsible for sharing chapter's new articles on social media platforms

Thespian Honor Society

Thespian Honor Society Member (September 27, 2012 - May 28, 2016)

Taipei, Taiwan

• Lighting Director for Theatresports (annual school improvisation contest)
• Performed in "Fiddler on the Roof" as Chorus
• Performed in “Belong” as multiple characters

Dance Honor Society

Dance Honor Society Member (August 29, 2013 - May 28, 2016)

Taipei, Taiwan

• Performed in "After the Kiss" as dancer
• Participated in fundraising over NTD$30,000 for underprivileged Santa Ana High School dancers to travel to Taipei American School for dance exchange

TEDxTaipeiAmericanSchool

Production Team Member (September 17, 2014 - December 6, 2014)

Taipei, Taiwan

• Responsible for inviting speakers to speak at the event
• Responsible for setting up the event

Food Recovery Network

Volunteer (February 11, 2019 - June 12, 2020)

Santa Clara, CA

• Salvaged edible food from Santa Clara University's dining hall and catered events to donate to those in need in the local community

Second Harvest Food Bank

Volunteer (July 26, 2018)

Sunnyvale, CA

• Served as food distribution volunteer at the Columbia Neighborhood Center for families in need

Young Life Capernaum Project

Volunteer (April 11, 2017 - June 7, 2017)

Santa Clara, CA

• Served as club leader to teenagers in the high school club or socialize with young adults in their church community and become part of a peer social outlet

MadManga

Project Manager & Digital Marketing Manager (February 10, 2022 - Present)

• Responsible for all Mandarin to English translations for press releases and announcements
• Manage all matters within community on Discord with over 3,000 memebrs
• Manage and curate content for Twitter and Instagram
• Oversee marketing efforts for NFT project
• Responsible for organizing and communicating with over 10 other NFT projects for collaborations
• Organized and hosted over 30+ contests and giveaways on social media and within community

Subtle Asian Dating - Bay Area Edition

Discord Server Owner (September 9, 2020 - Present)

• Grew commmunity to 700 members within 2 months
• Moderate a server with over 900 members
• Organize social events for members
• Implemented and organized all channels, roles, and rules for the server
• Established partnership with Facebook group for better reach and community-building

Andreas's Food Life

Content Creator (November 10, 2018 - Present)

• Curate content for Instagram feed
• Visit eateries around the world for food content
• Review food and beverages at places visited

YouTube

YouTube Partner (May 8, 2015 - Present)

• YouTube content creator who is approved to monetize the content that the Partner produces

Viewbug

Curator/Photographer (August 15, 2015 - June 15, 2021)

• Awarded "Top Shot Award 21"
• Awarded "Spring 21 Award"
• Awarded "2020 Choice Award"
• Awarded "Winter 2020 Award"
• Awarded "Fall Award 2020"
• Awarded "Top 10" three times
• Awarded "Top 20" six times
• Awarded "Top 30" eight times
• Awarded "Staff Winter Selection 2015"
• Awarded "Community Choice Award"
• Welcomes and guides new members during their first days in the Viewbug community
• Takes various types of photos in order to contribute to the photography community

The Odyssey

Writer (May 2, 2017 - August 7, 2017)

Santa Clara, CA

• Composed writing pieces that interests readers
• Presented drafts to editor for feedback
• Work with editor to shape the material so it can be published